MERGER

Have more questions about shopping on Superbalist.com? We have compiled a list of important questions and answers to give you as much clarity on the switchover as possible.

HOW DO I REDEEM A GIFT VOUCHER ON SUPERBALIST.COM?

You can either enter the voucher code during checkout on Superbalist.com or add the voucher to your wallet balance for use for future purchases.

WHAT ARE SUPERBALIST.COM’S PAYMENT METHODS?

Superbalist.com accepts a wide range of payment methods including Credit and Debit cards, Instant EFT, Snapscan, Cash On Delivery and credit through Mobicred. You can find out more here.

WILL I STILL BE ABLE TO BUY THE SAME PRODUCTS + BRANDS?

Our overall aim is to continue expanding the product offering in the combined business, and to bring you an even wider range of products. We intend to make all of the categories and brands that Spree.co.za customers are accustomed to shopping available and much more.

WILL I STILL GET GREAT DEALS + OFFERS?

Yes, in addition to everyday low prices, Superbalist.com will offers affordable fashion and lifestyle items all-year around. Make sure not to miss out by downloading our iOS or Android app.

WHAT WILL THE CUSTOMER SERVICE BE LIKE?

Customer service is a key focus for the business. We will do everything within our control to make the transition as smooth as possible for you, while maintaining our customer service levels. Superbalist.com’s business is built on the simple principle that the customer comes first, and this will not change.

DOES SUPERBALIST.COM HAVE THE SAME DELIVERY OPTIONS?

Yes, Superbalist.com has most of the same convenient delivery options as Spree.co.za — courier and Click + Collect. Superbalist.com also offers premium shipping services such as guaranteed same day delivery and weekend delivery options. Superbalist.com will not offer Pargo collection points as a delivery option.
(NOTE: post office is not available on Spree.co.za at the moment due to service problems.)

WHAT ARE SUPERBALIST.COM’S DELIVERY FEES?

Superbalist.com offers a number of delivery options to choose from. Delivery is free for orders over R450.

You can see the full range of Superbalist.com delivery options and fees here.

WHAT COLLECTION OPTIONS ARE AVAILABLE?

Superbalist.com offers collect at Takealot Pickup Points. If a collection point is not close to your location, Takealot Delivery will be able to deliver your package to your doorstep, anywhere in South Africa. The following pickup points are available here.