At Superbalist, we're redefining fashion and e-commerce in South Africa. We’re a team of bold thinkers, creative problem-solvers, and passionate doers, driven by innovation and style. Ready to shape the future and Live Superb? Let’s make it happen.
HEAD OF GROWTH - Purpose of the role:
- As the Head of Growth, you will be responsible for developing and executing customer acquisition and retention strategies that demonstrably reflect incremental revenue impact - the focus will be on outcomes. This role requires a collaborative leader with a proven track record in e-commerce, proficiency in customer lifecycle management, value creation, creativity and a data-driven approach to experimentation.
- Responsibilities:
- Develop and execute comprehensive strategies to acquire new customers, leveraging digital marketing channels, partnerships, and CRM channels.
- Collaborate with cross-functional teams to align marketing channels, platforms, and commercial planning with customer acquisition and retention goals.
- Manage the customer journey from sign-up through to conversion (FTB) and finally on to advocacy, expediting the entire customer funnel for maximum customer lifetime value.
- Implement testing and data-driven strategies to enhance conversion rates (experiment, test, iterate). The role requires an agile (iteration through feedback loops) approach.
- Utilize customer segmentation strategies to tailor marketing messages and promotions, ensuring a personalized and relevant experience for different customer segments.
- Work closely with data teams to derive actionable insights for targeted marketing efforts.
- Develop and implement an offers promotion plan to increase purchase frequency and average order value.
- Explore and implement innovative ways to monetise the customer base, including upselling, cross-selling, and strategic partnerships.
- Ensure brand consistency and a strong commercial presence across all customer touchpoints.
- Min Requirements:
- Minimum of 8 years of experience in a senior growth or marketing role, ideally within the e-commerce industry
- Proven track record of successfully driving customer acquisition, retention, and revenue growth within a retail environment
- Skills, knowledge & abilities:
- Expert knowledge of digital marketing channels, analytics, and advanced proficiency in customer segmentation.
- Experience in effectively managing commercial assets and developing compelling marketing materials.
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
PEOPLE & CULTURE LEAD - Purpose of the role:
- Reporting to the Chief Operations Officer (COO), The People and Culture Lead is a strategic business partner to the Superbalist Executive and Leadership Team. Responsible for the day-to-day running of the People function across the business.
- Responsibilities
- Implementing HR strategy in line with the business strategy in partnership with management
- Pro-actively assist Management with the implementation of HR services and processes within the business (Performance Management, Recruitment, Onboarding, Remuneration, etc)
- Undertake specific projects in support of the HR and Business Strategy.
- Responsible for accuracy of all employee data hosted on the relevant HR information systems
- Ensure effective record-keeping of all HR information
- Provide management with insights into HR Metrics
- Responsible for all Legislative Reporting and/or inputs; EE, BBBEE, WSP and ATR etc.
- Support line management in forecasting and planning for people requirements in line with the approved budget
- Facilitate and promote employee engagement and feedback and foster a positive culture
- Provide expert advice and coaching to employees and line management when required
- Facilitate conflict resolution sessions where necessary
- Manage and follow through on Employee Relations cases
- Facilitate end-to-end disciplinary processes in liaison with line management and represent the employer at CCMA on assigned cases.
- Min Requirements:
- Relevant Tertiary Education in Human Resources Management, Psychology/Industrial Psychology
- Minimum 5 years experience in a senior HR role
- Proven experience in Industrial Relations including the CCMA
- Sound knowledge of labor laws and people-related policies
- Proven experience in change management and culture development
- Skills, knowledge & abilities
- Demonstrates a deep understanding of HR in the context of business requirements
- Able to present information verbally and in writing to enable decision-making
- Up to date with current technology, trends and best practices in HR practices.
- Demonstrates accuracy and detail orientation.
- Demonstrates adherence to confidentiality and respect for personal and business information.
- Demonstrates ability to facilitate effectively
- Ability to work under pressure in a constantly changing environment
- Ability to work with all levels of management
- Ability to analyse information and draw conclusions
- Ability to prioritize in time sensitive environment
- Acts ethically and with integrity at all times
- Be accountable at all times
- Proactive and takes initiative
- Able to assert own position irrespective of possible resistance to ideas or information
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
Commercial Pricing Manager - Purpose of the role:
- The Commercial Pricing Manager, who reports to an Executive member, will be the custodian of retail product and customer performance data intelligence and transformation into action or strategies. The creation and evaluation of business opportunities through the analysis of internal and external data.
- Responsibilities:
- Trade Performance
- Markdown strategy and execution
- Customer promotion plan implementation & evaluation
- Min Requirements:
- Degree or Equivalent in Commercial Retail or Marketing
- 5+ years Retail experience, preferably from a market research or insight consultancy background.
- 3+yrs Management experience
- Have a proven experience in developing management reports within a Planning/Sales environment as well as generating key insights from them.
- Working knowledge of data analytics tools (Advance Excel, Aztec/AC Nielsen, Temple,Insights, Qlikview)
- Ability to analyse prospective opportunities in data and conduct the related due diligence.
- Channel specific category analysis and strategy development in order to quantify the “size of prize” and align/direct retail efforts.
- Development, initiation, measurement, execution and review of the promotional strategy.
- Drive the implementation of projects and ensure the execution of the objectives, whilst managing expectations of internal and external stakeholders.
- Utilise data to support specific strategies
- Skills, knowledge & abilities:
- Strong problem solving and analytical skills
- Strong drive for results
- Be comfortable working within a team
- Good communication skills
- Ability to build and maintain relationships
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
PLANNER - Purpose of the role:
- Support to the senior planners and head of department in the delivery of the Departmental financial strategy and execution of the Business strategy, by delivering a product offer that exceeds customers’ expectations, and achieves sales and profit targets combined with effective inventory management.
- Responsibilities:
- Profit Maximisation Preparation of budgets, sales, stock and profit targets.
- Monitor performance against plan, taking appropriate action to maximise sales and profit and reduce stock holding whilst increasing stock turn.
- Identify new business opportunities to grow sales and profitability.
- Review, propose and implement mark-down activity to reduce terminal stock whilst analysing action taken on mark-downs to maximise profit.
- Communicate trading issues and forecasts with proposed actions to management and buyer.
- Implement promotional plans to optimize sales and profit.
- Measure brand/supplier performance against targets and make recommendations to grow or exit.
- Range Building and Planning Develop and agree plans in partnership with the buyer that achieve sales and profit targets and implement the agreed departmental strategy.
- In conjunction with the buyer, build balanced and profitable seasonal range plans.
- Evaluate market and customer information together with historical data to develop the department’s phased stock plans and pricing strategy.
- Inventory/Commitment Management Manage and forecast the intake of stock in line with agreed OTB stock levels.
- Plan and implement replenishment volumes for continuity products.
- Monitor and manage the availability of stock.
- Promote stock efficiency through in season trading whilst managing forward covers.
- Collaborate with the Supply chain to ensure planned launch and replenishment dates are met.
- Manage terminal stock. Manage volume buys and optimal size ratios.
- Min Requirements:
- Bachelor’s degree with at least 2 quantitative subjects
- Proven working experience as a Planner (5 years + essential).
- A high degree of numeracy and an analytical, detailed and strategic approach to work.
- Advanced computer literacy in Excel and planning systems.
- Skills, knowledge & abilities:
- Ability to think on his/her feet
- Critical thinking
- Excellent communication skills.
- Good organisational and interpersonal skills.
- Managing competing priorities
- Proven decision-making ability
- Strong business acumen and merchant thinking.
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
JUNIOR DEMAND PLANNER - Purpose of the role:
- The Junior Demand Planner specializes in carrying out research and analysis to predict consumer demand. He/she will manage inventory and guide supply chain operations. creating and maintaining forecast models for customers. A demand planner leads the discussion each month for meeting customer demand with these counterparts in the organization.
- Responsibilities:
- Tracking product inventory
- Maintaining knowledge of and understanding of current and future trends
- Generating progress reports and presentations
- Identifying forecast changes
- Collecting data from internal and external sources on factors known to affect demand
- Analyzing sales, stock, and other data statistics
- Reviewing historical sales trends
- Modeling the data to forecast future demand
- Obtaining information on occurrences that could impact demand like promotions and production delays
- Gathering updates on vendors, distributors, sales, and other stakeholders that can affect demand
- Developing demand forecasts at multiple levels of aggregation for multiple time horizons
- Coordinating cross-functional research activities to reconcile significant variances
- Interacting with sales, marketing, and customer finance to understand demand forecast drivers
- Using and maintaining the demand planning software
- Providing input to the supply planning organization in developing inventory strategies on existing items, new products, and product phase-outs
- Refining systems and methods to improve forecasts to better anticipate customer needs.
- Min Requirements:
- Matric
- A diploma or other tertiary qualification in Supply Chain Management, BCom, Logistics, Operations, BSc or any related field
- Minimum 1 year experience in planning or a similar role in retail environment
- Skills, knowledge & abilities:
- Strong problem solving and analytical skills
- Forecasting
- Inventory management and knowledge of inventory metrics
- Strong computer skills with proficiency in tools such as Microsoft Office Suite (Excel, Powerpoint, Word)
- Excellent organizational skills
- Attention to detail
- Strong written and verbal communication skills
- Ability to work with others
- Analysis and problem-solving skills such as the ability to question, accurately identify a need, and present an effective solution
- Time management skills
- Ability to follow and understand big-picture economic trends
- Strong applied math skills
- Excellent database and Excel skills
- Ability to translate numbers and data into reliable insight
- Understanding of seasonality and peak demand times
- Presentation skills and speaking ability
- Cross-functional collaboration skills
- Accountability
- Confidence in your positions
- Extremely detail-oriented
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
SENIOR BUYER - MENSWEAR - Purpose of the role:
- Accountable for sourcing/maintaining suppliers for various portfolios within a category based on profitability targets.
- Responsibilities:
- Develop a comprehensive strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
- Source and prioritize new brands and suppliers according to this growth plan and in line with market trends and consumer demand
- Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
- Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
- Develop a promotional program, source great deals and manage site merchandising for the department
- Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints
- Manage stock and availability (including replenishment orders, stock cover)
- Supporting performance improvement initiatives for the Retail team as a whole
- Min Requirements:
- Min of a Bachelor’s degree (Business Science/B.Com/Bsc)
- Commercial postgraduate qualification (Honours/Postgraduate Diploma) will be advantageous
- 8 years experience in retail, 5+ years experience as a Buyer / Senior Buyer
- Experience in buying 3rd party brands is preferable.
- Ability to think on his/her feet
- Critical thinking
- Excellent communication skills.
- Good organisational and interpersonal skills.
- Managing competing priorities
- Proven decision-making ability.
- Resilient, dedicated and self-motivated
- Strong business acumen and merchant thinking.
- Skills, knowledge & abilities:
- Strong analytical ability, uses data to inform decisions, identify the root cause and resolve problems
- Proven track record of negotiation and stakeholder management
- Entrepreneurial/commercial mindset Solutions-oriented, can-do attitude; self-motivated
- Ability to manage self and an assistant according to clear prioritization and structured planning
- ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a significant plus)
- Understanding of the key business drivers within online retail
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
BUYER - FOOTWEAR - Purpose of the role:
- We are seeking the expertise of a footwear buyer. As a buyer you will contribute to the continued growth of Superbalist as manager of a number of categories within a department. Your primary accountability is to build balanced range assortments through securing the world’s best brands, negotiating the best price. Securing the right depth to deliver a right price first time fast fashion merchandise targeted at a young millennial customer.
- Responsibilities:
- Ensure the Superbalist Customer is at the heart of everything that we do.
- Research & develop seasonal trend guides using internal and external resources.
- Collaborate with the Retail Analyst to strategically build balanced range assortments for the customer across third party brands and private labels.
- Sign, build and maintain partnerships with the world’s best brands aligned to the customer strategy and ensure we get the best price, great value offers and exclusive ranges.
- Negotiate profitable trading terms and ensure Supplier contracts are in place to govern all partnerships.
- Work closely with your suppliers and supply chain to ensure stock is delivered to the warehouse on time, packaged correctly and as cost effectively as possible.
- Monitor Stock, sales, margin and assortment to ensure delivery of KPI’s.
- Trade your range in-season through consistent analysis and interpretation of data to drive sell-through and reduce markdown.
- Be first to market by obsessively monitoring global and local markets via social media,in-house tools, and competitive shopping.
- Be a part of millennial youth culture to drive the right decision making for the Superbalist market.
- Support the customer team in delivering a world class customer experience in product delivery & service.
- Min Requirements:
- Relevant Diploma or Degree in Fashion, Marketing, Design, BSC or BComm.
- Min 4 years’ experience in retail
- Adaptability
- Clear and professional verbal and written communication
- Comfortable working across multiple departments
- Demonstrates a high level of organizing and efficiency
- Focused on attention to detail
- Open to continuous learning
- Skills, knowledge & abilities:
- Competency in MS Office packages specifically in excel
- Deep knowledge and understanding of retail maths
- Proven ability in analytics & logical interpretation of data
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
JUNIOR BUYER - Purpose of the role:
- As a Junior Buyer you will contribute to the continued growth of Superbalist as a partner to the Buyer within a product category (or categories).
- Your primary responsibility will be to manage a small buying portfolio with guidance from the Buying Manager and to support the department across all administrative functions related to the purchasing of products.
- Responsibilities:
- Responsible for managing a small portfolio alongside supporting the Buyer on administrative work.
- Work with a buyer in nurturing and procuring relationships with merchants, both local and international brands.
- Identify new and on trend businesses and products for your portfolio.
- Supplier relations – maintain and build key accounts with merchants.
- Trend forecasting and analysis.
- Develop, execute and monitor merchandise strategy.
- Work alongside planning to establish buying plans and strategies that will maximize sales margin and profit.
- Conduct monthly comp shops and apply learnings.
- Analyze product performance and react to trading conditions.
- Timely placement and delivery of purchase orders.
- Complete spreadsheets accurately and gather all required product data.
- Administrative tasks around buying and uploading product data onto our system.
- Min Requirements:
- Tertiary degree, diploma or certificate is advantageous
- 1-2 years experience as a junior buyer or assistant buyer.
- A master negotiator.
- Adaptability
- Attention to detail
- Good verbal and written communication skills
- Planning and organising
- Strong administration skills
- Strong interpersonal skills
- Team work
- Time management
- Skills, knowledge & abilities:
- Strategic thinker with excellent analytical skills
- Problem solver and solutions driven.
- Strong attention to detail, super organized with superb time management and administration skills.
- Entrepreneurial and commercial thinker
- Systems savvy with experience using Excel.
- Well presented with excellent communication skills, confident, assertive and determined
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
JUNIOR STYLIST - Purpose of the role:
- The Junior Stylist is responsible for assisting the Stylists with on shoot preparation and managing shoots according to company style guidelines.
- Responsibilities:
- Create and style inspiring, on-brand, on-trend outfits for approximately 40 products per day, including all accessory and jewelry options which will entice customers and showcase product range.
- Present styled rail to Catalog Styling Manager for approval on a daily basis. Should have minimal changes and little product repetition. Proficient in Fashion styling, Kids and Apartment styling experience advantageous.
- Provide support and guidance to on-set team; including Stylist Assistants, Photographers and Models to deliver imagery that accurately depicts product and is styled according to Superbalist house standards.
- Work with Photographer on-set to co-direct
- Model and select best poses. Select, check and review images prior to going live, liaise with Studio Operator as required. Ability to work under pressure and to meet strict daily targets.
- Monitor own reshoots and coordinate as required. Communicate workflow status and concerns to the Catalog Styling Manager and Studio Manager and update the Shooting Calendar accordingly.
- Continuously evaluate poses, product representation and editorial/retail landscape to ensure Superbalist is the leader in online styling. Work with other members of the Production team to ensure the photo studio, sets, props and equipment are tidy and organized at all times.
- Ensure product/sample stock is not mishandled. Ensure styling stock is tidy and organized at all times.
- Balance meeting targets and creative flair. Conduct consistent research into competitor brands, seasonal catwalk shows, new trends, street style and social movements, in order to stay informed and inspired.
- Liaise and build relationships with the Buying team to ensure accurate product representation.
- Min Requirements:
- Diploma or Higher Certificate in the relevant field
- 1+ years
- experience in an assisting or junior role within a fashion editorial and/or commercial retail environment. General knowledge of photography, lighting and studio practice. Up-to-date.
- knowledge of designers, brands and trends and how to relate these to the Superbalist customer.
- Creative flair and individuality combined with an awareness of the Superbalist house style.
- Skills, knowledge & abilities:
- Ability to prioritise efficiently
- Focused, attention to detail
- Proactive
- Resourceful
- Strong communication skills
- Exceptional eye for detail. Able to work well and motivate as part of a team in a fast paced environment.
- Ability to deliver in a fast paced environment, remain proactive and professional and adapt to rapid change.
- Excellent organisational, administrative and time management skills.
- Good knowledge of Microsoft Office including Word, Excel and Outlook.
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
STOCK CONTROLLER - Purpose of the role:
- Seeking a highly motivated, hardworking individual to assist our fast paced, demanding production studio in managing stock to and from the warehouse as well as the management, distribution and control internally.
- Responsibilities:
- Setting up an internal stock controlling system and cross department processes to support it.
- Daily checking of new stock arrivals at warehouse
- Ensure new stock is delivered and processed from the warehouse to the departments timeously
- Tracking and following up with courier deliveries from/ to warehouses to office
- Unpacking and sorting stock into designated stock areas
- Receiving all supplier samples through software system and unpacking
- Stock control, allocation and packing of all stock at office
- Maintain and track internal stock distribution
- Ensuring stock storage area is neat & tidy
- Working closely with various departments in order to resolve any issues within the internal stock
- Recon of all stock after internal use
- Packing and preparing of boxes once product is ready for returning to warehouse
- Process collection and return stock timeously
- Working closely with Warehouse and couriers for speedy deliveries
- Working closely with all department on relevant stock requirements
- Reduce stock write-offs through improved process and stock management
- Min Requirements:
- Matric
- A min of 1+ years experience in warehouse, logistics or stock management.
- Fashion experience is advantageous.
- Must be computer literate and tech savvy
- Basic Excel skills required
- Stock control system experience advantageous
- Ability to prioritize efficiently
- Focused, attention to detail
- Proactive
- Resourceful
- Strong communication skills
- Skills, knowledge & abilities:
- Driven and self-motivated
- Strong attention to detail
- Committed, reliable and able to meet deadlines
- Problem solving & logical
- Ability to prioritize
- Multitasking - manage various tasks at one time until they are resolved
- Strong written and verbal communication skills
- Collaborative and able to work within a team
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
SOFTWARE ENGINEER - Responsibilities:
- Writes code & tests and pushes to production independently.
- Reviews code, providing valuable improvements for the team.
- Designs system-level code and delivers significant team-level projects.
- Creates and executes unit test plans.
- Develops detailed technical analysis and design specifications based on functional requirements.
- Investigates and resolve defects.
- Participates in functional and technical specification reviews.
- Participates in creating and executing integration-level test plans.
- Monitor services and systems within our infrastructure.
- Works effectively across multiple teams to deliver large projects.
- Mentors more junior developers.
- Continuously improve the architecture methodologies and find ways to improve code design, system performance, high scalability, and security vulnerabilities.
- Min Requirements:
- Degree in Computer Science or Engineering or equivalent 8 years experience.
- 5-8 years in professional software development.
- Proven mastery of at least one OO programming language.
- In-depth knowledge of networking, databases, data structures, algorithms, cloud computing, security, code design, distributed systems and testing.
- Understands how to build solutions at scale without increasing technical debt.
- In-depth understanding of coding best practices, system scalability, security and performance tuning.
- Solid experience in relational databases.
- Solid experience in issue tracking systems.
- Skills, knowledge & abilities:
- Strong problem-solving and analytical skills.
- Strong drive for results.
- Be comfortable working within a team.
- Good communication skills.
- Build and maintain relationships.
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
BI ENGINEER - Responsibilities:
- Work closely with stakeholders and BI Analysts to turn data into critical information and knowledge that can be used to make sound business decisions.
- Responsible for the full life-cycle development, implementation, production support, and performance tuning of the Enterprise Data Warehouse, Data Marts, and Business Intelligence Reporting environments.
- Design and implement reporting and analytical solutions.
- Analyses business and functional requirements and translates these requirements into robust, scalable, operable solutions.
- Ensuring that the data pipelines and general support infrastructure continue to run and operate in the most efficient manner.
- Provide operational support, bug fixes, and performance enhancements.
- Automating data extraction and report update processes.
- Data validation and integrity testing.
- Data cleansing and multidimensional data modelling.
- Optimisation of data models.
- Min Requirements:
- Bachelor’s degree in a relevant Engineering, Computer Science or Mathematics field or equivalent experience
- 4 - 6 years related experience
- Have experience with Python coding is advantageous
- Minimum 2 years’ experience developing in BI reporting tools (e.g. QlikView, Tableau, Microsoft Power BI, Looker, etc.)
- Minimum 3 years SQL experience
- A thorough understanding of computer science fundamentals, including object-oriented design, data structures and algorithms
- Experience using Looker, BigQuery and Dataform is advantageous
- OLAP and multidimensional cube design experience
- Have experience with version control tools (Github, Gitlab, Bitbucket, etc.)
- Have experience with Google Cloud, or another cloud provider (architecture, operations)
- High proficiency in working with large data sets and business models
- Experience with Domain Driven Design (DDD) is advantageous
- Experience working in Scrum and Sprint Agile methodologies is advantageous
- Retail or e-commerce industry experience beneficial
- Skills, knowledge & abilities:
- Solutions-oriented, can-do attitude and high energy
- Excellent problem-solving skills
- Proven track record of delivering high-quality work, in a fast-paced environment
- Focus on getting the job done, but have fun doing so
- Taking ownership and displaying accountability in the work required of you
- Have an interest in e-commerce, building a brand and business
- Customer-centric
- Send your cv to: recruitment@superbalist.com with the subject line as the position you're applying for.
Superbalist is an Equal Opportunity Employer.
Applicants with previously disadvantaged groups and people with disabilities will be given preference.