FAQs

When will my item be delivered if I pay with PayJustNow?

PayJustNow orders are prepared for delivery once you make your first payment at checkout. Orders will be delivered within Superbalist’s standard delivery timeframes.

What are the fees and interest charges?

There are no fees, and no interest charged.

What’s the maximum I can spend with PayJustNow?

You’ll be set a spend limit based on your profile at sign-up. This spend limit is customised to each shopper and may increase over time.

How do I qualify for PayJustNow?

What you’ll need:

• to be at least 18 years old
• an SA resident
• in possession of a valid debit or credit card (in good standing) and a valid email address and mobile number.

What products are not eligible for PayJustNow?

PayJustNow is not available on gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

How many orders can I have at the same time?

Upon sign-up you’ll be able to make one transaction.

Over time, as the relationship blossoms, you’ll be able to run as many transactions as your available spend allows. i.e. multiple/ consolidating purchases

How do returns work?

If you want to return any items in your order, just follow the standard Superbalist returns process. If the return is approved, Superbalist will automatically let PayJustNow know. Any outstanding balance will be cancelled, and money owed to you refunded to your PayJustNow wallet (depending on the value of the refund).

What if I miss a PayJustNow payment?

Your instalments will always be interest and fee free as long as you pay on time. If you miss a payment, you have 24 hours to manually make a payment by logging into your account and going to the My Orders tab. They will email you a day before your payment to keep you updated on when we will collect your instalments.

If you do happen to miss a payment, they charge a late fee every time we reprocess this payment. They do this weekly, however the total of these reprocessing fees will never be more than 25% of the value of your transaction. Please refer to PayJustNow’s Terms and Conditions for more information.If you are unable to meet your repayment commitment, please contact us on support@payjustnow.com

What if I want to pay the balance sooner?

Yes, simply go to the PayJustNow Website or App. Log-in to your account and make the payment. In fact, early payments may boost your spend limit.