Marketplace items (fulfilled by Superbalist) are excluded from invoices.

Invoices for items can be provided on request.

Marketplace suppliers :

-H&M

-Burnt

-Forever New 

-Net Athletic 

-Freedom of Movement

-Galxboy

-Bogart Man

You will find the option to edit your name, email address + password under Account info.

We treat your personal information as strictly confidential and take necessary technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access.

Read our Privacy Policy to find out more.

You can access and manage your personal information from My Account.

To download all personal information, please follow the below steps:

• Sign in and go to My Account
• Click View information
• A confirmation link will be sent to you via email. Click the link to verify your request.
• A secure download link will be emailed to you after your request has been processed. 

Read our Privacy Policy to find out more about how we collect and use your personal information.

Follow the steps below to permanently delete your Superbalist account + personal information:

• Sign in and go to My Account
• Click Delete profile
• A confirmation link will be sent to you via email. Click the link to verify your request.
• We will process your request and be in touch once your account has been deleted.

Read our Privacy Policy to find out more about how we collect and use your personal information.

Once your account has been deleted, it will no longer be accessible and cannot be restored. 

Please note Superbalist will not be able to facilitate any extended or direct warranty returns after your account has been deleted.

If you later decide that you want to start shopping with us again, you will need to register a new account.

Due to some constraints in actioning deletion requests, we are unable to delete accounts immediately. When these constraints are met, we deactivate the account to prevent further processing of your personal information. When an account is deactivated, you will not be able to sign into your account.

These constraints are:

• Any active orders or returns
• Wallet funds
• Due to the Customer Protection Act we have to delay deletion for 6 months from the latest delivery date

Please contact our Customer Support team via the Contact Us page for any account enquiries, including the process of logging a return.

Your deletion request may take up to 30 days to process. We will send an email to the address associated with the relevant account to finalise the request. 

Please check your Spam folder or please contact our Customer Support team via the Contact Us page if you have not received any communication from us after 30 days.

Head to Notification Settings to adjust the frequency and preferences of the emails you receive.

Superbalist.com, Mr D Food and takealot.com all form part of the Takealot Group.

Add us to your contacts or safe senders list to ensure you receive Superbalist emails. If you are in a corporate or business email environment, you may want to check your quarantined mail list or your junk folder.

You can click “unsubscribe” at the bottom of the email you received and you will be opted out. 

In addition, you can amend your Superbalist.com preference centre settings by deselecting takealot.com and Mr D Food.

We are currently unable to receive personal information and account deletion requests via the Superbalist app and mobile web. 

These requests can still be logged via our Desktop website.