covid-19 delivery safety

#StayHomeShopSuperbalist promotes social distancing and keeps things as convenient as can be. These are our steps on how you can stay safe when your order arrives a safe distance from your doorstep.

covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety
Be safe
covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety
covid-19 delivery safety

Are you delivering non-essential products?

Yes, Superbalist.com will be selling and delivering non-essential products until further notice. Our fashion offering includes on-trend apparel, footwear, accessories, sportswear, beauty, grooming and homeware. Discover top-class international brands, as well as local trailblazers, to fill your wardrobe and your home all while social distancing. Superbalist.com is currently able to safely trade non-essential items as we strictly abide by social distancing policies that include online shopping, contactless delivery and contactless returns. We follow stringent hygiene processes to ensure the safety of our customers and our teams.

Can I now place orders using Pay on Delivery (Cash/SMS Pay link)?

Cash on delivery is now available when shopping with Superbalist.com. Discover our many ways to pay that include credit payment options as well as Snapscan and Payfast to ensure a quick and easy checkout. Superbalist is keeping your safety a top priority by ensuring that our delivery team follows strict hygiene guidelines that include sanitising before and after each delivery and contactless handover. Cash on Delivery can be a contactless procedure by placing your cash on a surface between yourself and our delivery team, after which they will collect the cash and ensure that it is the full amount.

Is it safe to receive orders in Covid-19?

Shopping online with Superbalist.com is safe during Covid-19 as it adheres to social distancing. Our delivery and Click + Collect teams follow stringent safety procedures that include wearing masks at all times, sanitising before and after deliveries or returns and using contactless handovers for all transactions. Deliveries and returns are to be placed on a surface between our team and yourself, after which the delivery can be picked up or the return collected by our drivers and Click and Collect staff. Scroll up to see our safety tips for retrieving and unboxing your orders to ensure that you stay safe. Find more answers to any Covid related questions around shopping with Superbalist.com here.

Can I collect my order at your warehouse?

Superbalist.com offers a Click + Collect service to make shopping online even more convenient. Collect or return your orders at over 50 of our conveniently located Pickup Points nationwide. Our Cape Town and Johannesburg warehouses do not include Click + Collect Pickup Points, but there is sure to be a collection point near you. Click + Collect allows you to collect or return your orders when it suits you, with pickup points’ accommodating schedules that includes weekends and after work hours. These schedules are however varying between various locations.

When will I receive my order?

Our standard delivery and Collection options take as quick as 2 – 4 working days. Superbalist.com offers a variety of delivery options to ensure the best shopping experience. Our premium delivery options include Same Day, Next Day and Weekend delivery, available subject to season. We also offer free returns so that you are always happy with your purchase as well as exchanges.

Can I still create returns for my orders?

Yes, Superbalist still offers free returns on all orders unless items have been indicated as non-refundable. Refunds can either be collected by our delivery team, nationwide, or dropped off at one of our conveniently located Click + Collect Pickup Points. Our delivery and Click + Collect teams are following the WHO guidelines to keep everyone safe during the process.

Can I shop during lockdown?

Yes, you are able to shop online with Superbalist.com unless non-essentials are restricted by the Government. Currently, we are able to sell all items on our website and delivery or pickup returns around the nation. Superbalist.com is a great way to shop as online shopping means you can avoid public spaces like shopping malls and being around larger groups of people.

How to shop during Covid-19?

Stay safe and shop from home during Covid-19. Try online shopping from your desktop or download the Superbalist.com app to discover shopping fashion from the palm of your hand, 24/7. We offer contactless delivery and returns as well as conveniently located Pickup Points to collect or drop off orders when it best suits you.