Terms and Conditions
The website allows a person (“user”) to place electronic orders ("order") for one or more products on offer as long as such products are available and not sold out.
A purchasing contract ("sale") between the user and Superbalist shall be complete only once a user has placed an order and the payment has been processed fully, meaning Superbalist has received and accepted the payment.
If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.
For EFT payments kindly note the following detail:
If you have any issues with payment, please contact us on 08600 22 146.
Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
If an item is listed as “on hold”, this means that a user currently has the last of these items in their Superbalist shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.
Please note that the stock of all items on offer is limited. Superbalist will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that Superbalist is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Superbalist will let you know and you'll be entitled to a reimbursement for the rand value you have paid for such product.
Termination of Suspected Fraudulent Orders
Superbalist reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.
On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Superbalist may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on Superbalist, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Superbalist does not process refunds for orders suspected of fraud.
Products and Shipping
Products will be shipped as per the stated shipping times of the particular product ordered (see the “Shipping & Returns” tab on each product page). In this case that items in your cart were purchased from different events and different suppliers, shipping times will be as per the item in your cart with the longest estimated delivery time.
Please note that actual shipping times may vary slightly and are an estimation only. Please see our Shipping Policy for more information.
Splitting an Order
Customer may request to split their order into smaller shipments free of charge.
What is 3D Secure
3D Secure provides an extra step during the online payment process to ensure that only you, the cardholder, uses your card. Also known as Verified by Visa, MasterCard SecureCode or Amex Safekey, it allows you to enter your previously selected PIN/Password or a One Time Pin - helping your bank to know it’s really you shopping online.
Due to an additional focus on the safety of e-commerce transactions, your bank may have already registered you for the service, or you may be required to register during your next online purchase.
Why do we have 3D Secure?
South African banks and e-commerce merchants are implementing 3D Secure to help protect you, the cardholder, against unauthorised use of your card when shopping online at 3D Secure merchants.
3D Secure allows you to authenticate yourself while making an online payment, thereby minimising the risk of someone else using your card fraudulently.
How do you sign up?
ABSA, Nedbank, Standard Bank, First National Bank and Investec have pre-enrolled all Visa and MasterCard credit card clients for 3D Secure. All you need to do is activate your card once. You can do so now by clicking on the link to your bank in the below section, or you’ll be invited to do it at a later stage when conducting an online purchase.
Please note: If you are an Investec cardholder, please use your credit card pin when prompted to submit the one-time password (OTP).
The benefits of 3D Secure:
Online shopping is already very secure with high levels of security and encryption whenever you use your credit card. 3D Secure is the next security layer up in that your credit card is further protected from any unauthorised use. This means that you can shop in total confidence, safe in the knowledge that your card is protected at all times.
How does it work?
If you’ve already registered or have been registered by your bank, you’ll be prompted with an additional screen requesting a One-Time PIN (OTP) or a PIN/Password. OTPs are sent to the cellphone number your bank has on record for you, while a PIN or Password is a secret code that either you have chosen when registering for 3D Secure or was provided to you by your bank at the time of issuing your card. Simply enter the OTP, PIN or password and proceed. If you’ve never registered or been registered for 3D Secure, you’ll be asked to do so when you make an online purchase. Simply follow the prompts on the screen to register.
The first time you use your 3D Secure enabled credit card for shopping online, the bank that issued your credit card will request that you verify that you are, in fact, the correct cardholder by entering your pin or OTP.
How much does it cost?
There’s no cost to you, the cardholder. Visa, MasterCard and the banks fund all SMS and other costs.
What if I don't want to activate my credit card for 3D Secure?
If you don’t activate your credit card for 3D Secure before it becomes mandatory, you’ll be required to pay for your goods or services via alternative online payment methods supported by the merchant web site (e.g. EFT).
My card is blocked. How do I reactivate my card for 3D Secure?
This depends on your bank. However, in most cases your bank will lock your card after three unsuccessful attempts as a safety mechanism against fraud. If this occurs, please contact your bank’s help desk using the toll-free number on the back of your card.
What if I suspect fraud of my card?
Please block your card as quickly as possible by contacting your Bank Client Services or Card Fraud division, both of which are available 24/7. Once the card is blocked, you’ll no longer be able to make purchases or use it to withdraw cash.
Does every South African online retailer use 3D Secure?
The Payment Association of South Africa (PASA) made it compulsory for all merchants to be 3D Secure enabled by 28 February 2014. This is a good thing as, while it may take a few seconds longer for each transaction, it will certainly strengthen the security of online shopping via credit card.
Tips for a good 3D Secure experience
- Ensure you have the card you intend to use to pay for the transaction readily available.
- Ensure you have your cellphone with you to receive the One-Time PIN (OTP) or you know what your PIN or Password is.
- After entering your PIN/Password, the system may take a couple of seconds to authenticate your PIN/Password. This is normal – don’t close the browser.
- If you receive an error message, read the message on the screen. If you’ve entered your PIN/Password incorrectly, you’ll be allowed to retry. Although infrequent, there may also be other reasons why the transaction failed, in which case we recommend that you follow the instructions on the screen or contact your bank for further assistance.
Have more questions?
If you have questions related to 3D Secure process or need to change your mobile number, please contact your bank for assistance.
Returns and Refunds:
Defective Items, Returns and Reimbursement
If you are dissatisfied with your purchase due to a defect, incorrect product received or other reason, you may return it to Superbalist within 30 days of delivery.
You will either receive a refund or Superbalist wallet credit, or have the product repaired or replaced, depending on the situation.
Cooling Off (Cancellation Policy)
Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or art on demand items. These items may incur a cancellation charge.
You are allowed to cancel your order within 5 days of being placed if the order has not already been dispatched.
Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting firstname.lastname@example.org or calling 08600 22 146.
Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 30 working days to return eligible items in your order for exchange or refund with no re-stocking fee. After this 30 working day period Superbalist reserves the right to refuse a return or exchange.
Refunds are offered in the original method of payment or into your Superbalist wallet. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks. As per the eBucks Terms and Conditions, eBucks payments may never be refunded for cash. If you wish to query whether your eBucks refund has been processed please call their contact centre for more information on 0861 233 000.
Returns and Exchanges
Please see our Returns Policy or Exchange Policy for more information on returns and refunds.
Superbalist has 3 return/exchange policies:
Please note that shipping fees are not refundable.
Gift Cards, Referral System and Promotions:
Gift cards can only be used to make purchases on the Superbalist.com website. These can be redeemed at this link: http://superbalist.com/users/my_account/wallet
To take part in Superbalist’s referral program, you must be a valid Superbalist account holder. You may then refer your friends to also sign up and if you abide by all the rules, you may receive a referral bonus in the form of Superbalist wallet credit.
A successful referral is defined as any user who clicks on your unique referral link and chooses to sign up themselves and become a member of Superbalist. Referral links are sent via Facebook and/or Twitter and/or Email and generated by the referral tool available on www.superbalist.com.
Post - Purchase Bonus Rules:
General Referral Rules:
Superbalist reserves the right to change the rules around the invite a friend scheme, or the value of the referrer reward, without prior notice.
Access constraints as well as the value of rewards (paid in the form of Superbalist credit), can be changed at any time, without notice, at the full discretion of Superbalist. We reserve the right to cancel/revoke any referral bonuses at any time.
Promotional Voucher Codes
From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.
Promotional vouchers are issued at the discretion of Superbalist. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.
A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
From time to time, Superbalist may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.
Superbalist cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Superbalist at its full discretion. Superbalist staff and their family members are not allowed to participate, will not be considered for competition winners.in these competitions and will not be eligible to win.
Sign Up Voucher
Please note that the R100 subscription voucher is only valid on purchases with a minimum order value of R400. Excludes Apple & Kitchenaid products. Gift cards are excluded from minimum spend. The offer expires 5 days after sign up date.
From time to time, Superbalist offers promotions and markdowns on product sold on the site. These promotions will not always apply to all brands listed on our site. The 35% off Happy Hour Sale excludes the following brands: Nike, Converse, Fossil, Nixon, Apple, Kitchenaid and Pylones.
Superbalist reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.
Superbalist cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
Superbalist and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Superbalist.
The Protection of Data
Termination/Cancellation of Orders
Superbalist reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Superbalist may also refuse to refund you on the basis of transaction being suspected as fraudulent - you may then initiate a chargeback process from your bank if you wish to receive a refund.
Changes in General Conditions
Superbalist reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.