Terms & Conditions
Products will be shipped as per the stated shipping times of the particular product ordered (see the “Shipping & Returns” tab on the product page). It may happen that items in your cart were purchased from different events and different participating vendors. In this case, shipping times will be as per the item in your cart with the longest estimated delivery time.
Actual Shipping times may vary slightly and are an estimation only. Please see our Shipping Policy for more information.
The purchase shall be complete only when the payment has been processed fully and Superbalist has received the money. If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase is not successful.
Superbalist issues coupons on behalf of our participating vendors who provide the product or service (the special promotional deals).
If the coupon is only valid for a set period, the coupon may only be used during the period stated in the conditions of the offer. If the customer chooses not to use the coupon during this period, the coupon expires.
The value of the coupon can only be redeemed after the closing of the offer.
The coupon will be sent by email, to the address we have on record once the sale has been processed successfully.
All coupons have a unique code that will be confirmed with the participating vendor. The coupon is transferable. Superbalist reserves the right to take legal action if there is any reproduction, editing or manipulation of the coupons.
Unless there is an indication to the contrary in the conditions of the offer:
The duration of the event of a coupon is limited and is determined individually for each offer. No more coupons can be bought after expiration of this limited period.
Coupons must be printed and then presented at the participating vendor.
Cooling off (cancellation policy)
A 5 working day cooling off period applies to all purchases, prior to the order being dispatched. Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting firstname.lastname@example.org. Cancellations requested after 5 working days may be refused, alternatively 10% of the product total or R50 (whichever the greater fee is) will be deducted from the refund amount. In the case of coupons, the 5 days may be less if the event or the valid period of redemption of the coupon is earlier than 5 days.
Refunds are offered in the original method of payment or in to your Superbalist wallet.
Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the bank.
As per the eBucks Terms and Conditions, eBucks payments may never be refunded for cash. eBucks may only be refunded to the full value of the eBucks payment (e.g. the whole order is cancelled and the shipping fee is included in the refund amount). If a partial refund is owed for an order (e.g. for a returned item) this can only be refunded to your Superbalist wallet. Please see the eBucks website for more information. www.ebucks.com
Please see our Returns Policy or Exchange Policy for more information on returns and refunds.
Superbalist has 3 return/exchange policies:
Please note that shipping fees are not refundable and there is a R50 re-stocking fee that is deducted from the refund, unless the refund is processed to your Superbalist wallet.
Superbalist's Legal Liability
Superbalist's service is limited to the sale of products and coupons for our participating vendors' offerings. Our participating vendors perform their services under their respective General Terms and Conditions. Superbalist therefore acts as agent of the participating vendor in bringing the events to your attention, and accepting your payment on their behalf. We then pay the money over to the participating vendors after deducting a fee for our services.
Unfortunately Superbalist cannot provide any guarantee that any particular participating vendor will honour its undertakings, or due to extenuating circumstances that make it impossible for a participating vendor to deliver on a promise. Superbalist is therefore not liable for the performance of services or quality of goods specified in our offers. We go out of our way to pick our participating vendors carefully and we work hard to prevent any disappointment.
A successful referral is defined as any user who becomes a member of Superbalist through your unique referral link. Referral links are sent via Facebook and/or Twitter and/or Email and generated by the referral tool available on www.superbalist.com. We reserve the right to cancel/revoke any referral bonuses. Abuse of our referral mechanic amounts to theft and will be dealt with harshly.
Post Purchase bonus:
Credit earned from member level referrals and post purchase bonuses can never be converted to cash.
Access constraints as well as the value of rewards (paid in the form of Superbalist credit), can be changed at any time, without notice, at the full discretion of Superbalist. We reserve the right to cancel/revoke any referral bonuses. Abuse of our referral mechanic amounts to theft and will be dealt with harshly.
Promo Codes (promotional vouchers)
From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.
Promotional vouchers are issued at the discretion of Superbalist. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.
A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code on checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
From time to time, Superbalist may run competitions through its website and other channels. The prizes offered as well as the competition requirements (for winning) may also change from time to time, and will be disclosed during the running of the competition.
Superbalist cannot guarantee the quality or the fulfilment of the prizes by third parties. The winner of competitions will be decided by Superbalist at its full discretion. Superbalist staff and their family members will not be considered for competition winners.
Superbalist reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.
Superbalist cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures. We recommend that you browse with Google Chrome, Safari or Firefox.
Superbalist and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the "Property Protection"). A modification, reproduction, publication, disclosure to third parties and / or exploitation of the protected property without the prior written consent is expressly prohibited by Superbalist.
The protection of data
Termination/cancellation of orders
Superbalist reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank.
Changes in General Conditions
Superbalist reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend use of our service. You will be required to accept the T's & C's every time you transact on our website.
We reserve the right to ban any individual uploader or website domain from using our services for any reason.